How to Submit a Warranty Defect Report

Reporting a defect during the warranty period

If your Qvantum heat pump develops a fault while under warranty, follow these steps to submit a claim.

Before submitting

• Check the relevant error code article in this knowledge base — many issues can be resolved without a service visit.
• Confirm your unit is within the warranty period (3 years from commissioning date).

How to submit a defect report

1. Go to qvantum.com/support or email support@qvantum.com.
2. Include the following information:
   • Your name and address
   • The unit's serial number
   • A clear description of the fault or symptoms
   • Any error codes displayed on the unit or in the app
   • When the problem started and how frequently it occurs

What happens next

1. Qvantum support reviews the report and may request additional information or remote diagnostics.
2. If a service visit is needed, a qualified technician or authorised installer will be dispatched.
3. Parts and labour are covered under the warranty.

Urgent faults (no heating or hot water)

For urgent issues that leave you without heating or hot water, please call our support line directly. Mention that it is an urgent warranty case.